Top FAQs

The concept for the Better Power campaign came from GetUp members, who told us they wanted fresh ways they could use their power as consumers to move to a cleaner electricity company and drive change in the energy market.

We select companies that have strong environmental and consumer-friendly credentials – ones that embrace renewable energy, are affordable for everyday Australians and have a commitment to advancing Australia's clean energy future rather than relying on coal and other fossil fuels for their power generation.

Our key partner in New South Wales, Victoria and southeast Queensland is Powershop – Australia's only carbon neutral energy retailer, and one which is owned by a 100% renewable energy generator.

Australia's energy sector is dominated by big, polluting companies that have a bad track record when it comes to acting in the interests of consumers. The energy industry is the biggest contributor to carbon emissions in the country, making it critical to address the sector if we are serious about combating pollution from outdated, polluting technology.

Around 70% of Australians get their household energy through one of only three companies – AGL, Origin Energy, or EnergyAustralia. These three companies are among the worst polluters in the country, with all three owning massive coal-fired power stations and investing in or supporting coal seam gas (CSG). Yikes!

Household electricity is the core business of these companies, and every person who switches to a Better Power company sends an important message that everyday Australians aren't going to stay with companies that thrive on outdated, polluting fossil fuels at the expense of our natural environment.

Take a look at your own energy provider here to see how it stacks up against the competition, and click here to check out our report The Dirty 3: the truth about AGL, EnergyAustralia and Origin.

Powershop is Australia’s first and only 100% carbon neutral power company, it has strong commitments against investing in coal and coal seam gas. It is owned by a 100% renewable energy generator with investments in wind, solar and hydro across Australia.

Powershop's owner Meridian Energy is Australasia's largest 100% renewable energy generator. It is a modern power company that's designed to empower its customers with online tools and apps and save them money in the process.

Meridian is a multi-billion dollar company listed on the ASX and NZX. It owns and operates a range of renewable energy assets across Australia and New Zealand, and is 51% owned by the New Zealand government.

 

Powershop impressed GetUp with its environmental credentials and its commitment to a sustainable, clean energy sector. It is Australia's only carbon neutral retailer, offsetting all the emissions its customers may produce via their electricity consumption. Not only that, it's owned by a 100% renewable energy generator with a commitment to only ever invest in renewables like wind and hydro, and never in dirty and polluting fossil fuels like coal and coal seam gas.

In fact, Powershop's parent company Meridian feeds more renewable energy into the grid than the total amount of electricity their retail customers use, meaning together they make a carbon and renewable positive contribution to Australian market. Because of its investments and its commitment to renewable energy, Powershop has been ranked greenest electricity retailer in Australia by Greenpeace three times in a row in their Green Electricity Guide.

Powershop also has a strong focus on customer service and consumer issues, with highly competitive rates across the markets they operate in.

FAQs

No. No matter how green your power company is, you will receive a mix of energy from different sources. This is because every energy retailer in eastern Australia must purchase their electricity from the Australian Energy Market. This mixes up all the energy fed into the grid by power generators, from both renewable and non-renewable sources.

This doesn't change when you move to Powershop – you will still be receiving a mix of renewable and non-renewable energy directly to your home or business. Powershop compensates for this by offsetting the carbon produced by your electricity consumption free of charge, making it the only carbon neutral energy retailer in Australia.

On top of this, by switching to Powershop you are directly endorsing and supporting their parent company Meridian's commitment to only ever invest in renewable energy sources, and never in fossil fuels like some of the other power companies. As a Powershop customer, you can be confident you're helping Meridian in its work to invest in, grow and operate renewable energy generation in Australia.

Customers also have the option to purchase 100% GreenPower from Powershop. Again, this doesn't change the energy you receive off the grid but it does directly support Meridian's renewable investments, and add additional renewable energy into the grid, over and above the mandated amount in the Renewable Energy Target.

GetUp has a 100% GreenPower offer with Powershop but you won't automatically be switched to it when you sign up. You need to select it online after you've switched or request it over the phone.

We believe that buying 100% GreenPower is the best thing you can do to support renewable energy in Australia, and we encourage GetUp members who switch to sign up to Powershop's GreenPower offers.

Powershop sells a range of GreenPower products. There is a higher charge for GreenPower because when you buy one of their GreenPower products, Powershop will purchase additional Renewable Energy Certificates to help support those renewable energy projects. Click here to find out more about how GreenPower works.

Buying 100% GreenPower is a great way to support renewable energy in Australia. Electricity generation is one of the main sources of Australia's carbon emissions, so by buying GreenPower you will be supporting the construction of renewable energy generation right here in Australia and helping to cut carbon emissions.

Powershop currently only offers gas to its Victorian customers, an option which is available at sign-up.  If you are in another state and need gas in your home you can use the online tool to switch your electricity and remain with your previous provider for your gas.

Every time someone switches to Powershop through the Better Power campaign, GetUp receives a commission that helps fund our pro-renewable energy and anti-coal seam gas campaigning. This commission is provided by Powershop at no cost to switchers, who receive the same rates and benefits as other customers.

Powershop is a low-cost alternative to the big power companies, with rates equivalent to – and often cheaper than – other offers on the market.

You can find Powershop’s rates here: http://www.powershop.com.au/prices or use their online cost estimation tool here: http://www.powershop.com.au/how-much-does-it-cost

If you're still not sure, give Powershop a call on 1800 658 433 to get a quote over the phone.

 

 

Powershop has competitive offer for solar customers, without any of the hidden penalties or alternative contracts that some retailers force on households with PV panels.

Those who have been on solar for a long time and are on an older tariff scheme may not find their offer is portable to Powershop, and should get a full comparison by calling Powershop on 1800 658 433 before deciding whether to switch.

Powershop has competitive offer for solar customers, without any of the hidden penalties or alternative contracts that some retailers force on households with PV panels. For more information on Powershop's solar tariffs, head to http://www.powershop.com.au/solar-energy/

You can read Powershop's terms and conditions on their website here.